new Community on ESG topics
sustainable bank, according to Morningstar Sustainalytics
Stakeholder Engagement Policy
Data from latest integrated report
74% showed a growing satisfaction for the frequency of involvement (+18 pp vs 2022)*
Engagement with our stakeholders and civil society is fundamental for guiding our strategy increasingly in an effective manner.
In this dimension, we value the inclusion and participation of our stakeholders in order to define our strategic priorities.
The efficient working of our business model, which collects resources from local areas to return them in the form of economic, social and environmental value, must go hand in hand with an ongoing, constructive dialogue sharing the requirements and needs of local areas and their communities.
At operational level, opportunities for stakeholder engagement stem partly from company initiatives, and partly from requests from stakeholders. External stakeholder engagement activities are monitored and managed by the responsible operating areas of Group Companies, coordinating with the “ESG Engagement and Artistic Heritage” area of the Parent Company. A task force coordinated by the “Institutional Relations and Civil Society” area, assists the Communication, External Relations, Art and Culture and Administration, Finance, Control and Sustainability Departments in analysing and managing critical aspects/complaints from civil society, and potential disputes also concerning ratings.
* Results from the Survey on the Quality and Transparency of Stakeholder Relations of the CDP Group, administered as part of the 2023 Materiality Analysis.
Our commitment to sustainability can only be achieved through a shared approach. In fact, our actions add real value to the challenges we want to take on only if - starting from our ambitions - these actions consider the interests and expectations of all our stakeholders. This is why a constant, open, constructive and transparent dialogue with all stakeholders is an essential part of our strategy. And for this reason we have issued a Policy that identifies the engagement procedures and channels for the continual involvement of our main stakeholders, in order to establish concrete relationships and generate shared value.
Our approach to transparency and dialogue can be seen in the initiatives we adopt to engage with our stakeholders throughout the year.
With the goal of guaranteeing the transparency and accountability of our policy-driven approach, we continue to consult with sustainability experts and representatives of civil society on the CDP Group Policies currently being implemented, and to promote engagement opportunities like the ESG Community, the network which brings together some of the most important economic players in Italy, and the Multistakeholder Forum, the annual meeting with stakeholders and civil society to discuss ESG issues.
Furthermore, as proof of the entire Group's commitment to local communities, more than 850 employees performed about 3,500 hours of voluntary work together with leading third sector associations.
The third iteration of the Forum, held at Borsa Italiana on 30 January 2025, also involved the presentation of the BVA DOXA survey on the relationship between Italians - in particular the new generations - and sustainability and new technologies.
The 2025 Forum in numbers:
ESG ratings are a key data point used by the financial community and investors to direct their investment decisions towards companies with lower risks and higher ESG opportunities.
Rating agencies monitor our sustainability performance in relation to environmental, social and governance issues and we therefore consider dialogue with them to be an important opportunity to define specific action plans aimed at improving our performance and transparency towards our stakeholders.
To maintain and consolidate relations with our stakeholders, a nationwide presence and vicinity to businesses and local public administrations are cornerstones of our strategy. This is why we have invested in the development of a network of operators and set up new representative offices.
Besides our institutional premises, today we have 14 local offices and 14 infopoints (CDP Points), where businesses and local authorities can contact us, and where we can support administrations, in a structured way, in implementing National Recovery and Resilience Plan investments. To consolidate our capacity to operate in emerging areas that are strategic for our economy, we have opened offices outside the European Union, starting from Belgrade, Cairo and Rabat.