Dialogue with stakeholders

Our actions to support sustainable growth and the economic and social development of Italy are based on transparency and ongoing dialogue with our stakeholders. This starts with widespread interaction with local areas throughout the country.

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stakeholders engaged in the Double Materiality Assessment

+ %

engagement rate

 

ESG Community meetings held in 2025

Data refer to the latest Annual Report.

Results from the 2025 survey on the quality and transparency of stakeholder relations with the CDP Group, conducted in April 2026.

 

Our stakeholders

Collaboration with our stakeholders and civil society is essential to ensuring that our strategy is increasingly effective and responsive.

With this in mind, we promote the inclusion and participation of stakeholders in defining our strategic priorities. The effective functioning of our business model—which gathers resources from local communities and reinvests them in those same communities in the form of economic, social and environmental value—depends on continuous and constructive dialogue with local needs and expectations.

Operationally, stakeholder engagement opportunities arise both from company-led initiatives and from requests made by stakeholders themselves. External stakeholder engagement activities are overseen and managed, according to their respective areas of responsibility, by the operating units of Group companies, in coordination with the Parent Company’s “Internal ESG Engagement and Artistic Heritage” organisational unit.

A task force coordinated by the “Institutional Relations and Civil Society” area supports the Investment, People, Transformation and External Relations, and Administration, Finance, Control and Sustainability functions in analysing and managing issues raised by civil society, as well as potential controversies, including those related to ratings.

For further information, please refer to our Stakeholder Engagement Policy.

 

Transparency and dialogue

Our commitment to sustainability can only be achieved through a shared approach. In fact, our actions add real value to the challenges we want to take on only if - starting from our ambitions - these actions consider the interests and expectations of all our stakeholders. This is why a constant, open, constructive and transparent dialogue with all stakeholders is an essential part of our strategy. And for this reason we have issued a Policy that identifies the engagement procedures and channels for the continual involvement of our main stakeholders, in order to establish concrete relationships and generate shared value.

 

 

Engagement iniziatives

Our approach to transparency and dialogue can be seen in the initiatives we adopt to engage with our stakeholders throughout the year.

With the goal of guaranteeing the transparency and accountability of our policy-driven approach, we continue to consult with sustainability experts and representatives of civil society on the CDP Group Policies currently being implemented and updated, and to promote engagement opportunities like the ESG Community, the network which brings together some of the most important economic players in Italy, and the Multistakeholder Forum, the annual meeting with stakeholders and civil society to discuss ESG issues.

Furthermore, as proof of the entire Group's commitment to local communities, more than 850 employees performed about 3,500 hours of voluntary work together with leading third sector associations.

Demonstrating the Group’s commitment to local communities, approximately 2,700 hours of volunteering were carried out in partnership with leading third-sector organisations.

3rd Multistakeholder Forum
 

The third iteration of the Forum, held at Borsa Italiana on 30 January 2025, also involved the presentation of the BVA DOXA survey on the relationship between Italians - in particular the new generations - and sustainability and new technologies.

The 2025 Forum in numbers:

  • 450 stakeholders in person 
  • Over 600 articles in national/local press, web and TV services
  • 260,000 views and 17,200 interactions on CDP channels

Impact Award 

Following its first edition, launched in March 2025, the Impact Award has reached its second edition, which concluded in June 2026. The Impact Award is promoted by the POLIMI Graduate School of Management, together with Tiresia (the research center for entrepreneurship, innovation, and impact finance of POLIMI GSoM), in collaboration with CDP, with the aim of recognizing the best projects with high social and environmental impact.

Find out more

 

Dialogue with rating agencies

ESG ratings are a key data point used by the financial community and investors to direct their investment decisions towards companies with lower risks and higher ESG opportunities.

Rating agencies monitor our sustainability performance in relation to environmental, social and governance issues and we therefore consider dialogue with them to be an important opportunity to define specific action plans aimed at improving our performance and transparency towards our stakeholders.

Proximity to local communities

In order to maintain and strengthen relations with our stakeholders, one of the cornerstones of our strategy is our widespread presence and proximity to local companies and public administrations. For this, we have invested in the development of a network of operational branches and the construction of new representative offices. 

In addition to our institutional offices, today we have 14 regional offices and 14 information spaces (CDP Spaces), places where interactions with local businesses and authorities take place and where we are able to offer structured support to administrations as they implement the investments of the National Recovery and Resilience Plan. In order to strengthen our capacity to take action in emerging areas that are strategic for our economy, we have begun opening offices abroad, including one in Brussels and, outside the EU, others in Belgrade, Cairo and Rabat.